Notice Regarding Ticket Resales
Frequently Asked Questions
It has become apparent that tickets for "L'Arc-en-Ciel 25th L'Anniversary LIVE" are being fraudulently resold through auctions and other venues.
Maverick D.C. Group has prohibited the resale of tickets for profit or at prices over face value, and after careful consideration, the decision has been made to invalidate any tickets found to be sold via auction or other similar methods, and to refuse entrance to the concert venue to anyone in possession of the aforementioned tickets.
In the unlikely event that fraudulent purchasing activity is discovered after a ticketholder is admitted to the concert venue, the ticketholder in question will be removed from their seat by officials and ejected from the venue.
Ticket refunds or cancellations will not be issued in these situations.
In addition to auction sites, similar methods of ticket sales are also prohibited, including but not limited to unlicensed ticket resellers, scalpers, and other resale services or media (including social media) targeted at mass audiences. Sales detected through these methods will be treated in the same manner as fraudulent auction sales.
Due to the large number of tickets already being sold through auctions and other ticket resale sites, when entering the concert venue using a ticket or tickets registered in an individual's name, the registered ticketholder may be required to present identification.
To ensure timely entry to the venue, please bring your driver's license, passport, photo-attached national identification number card, photo-attached credit card, or other identification documents.
We bear no responsibility for damages caused by improper management, errors in usage, or third-party usage of identification or passwords. Please use proper caution with your identification and password.
Frequently Asked Questions
We have received numerous inquiries from fans regarding our recent announcement about ticket resales. Answers to frequently asked questions can be found below.
While we still aim to detect and prohibit the resale of tickets for profit or at prices over face value, and to refuse entry to anyone in possession of tickets purchased in this manner, we also have an obligation to allow as many fans as possible the opportunity to enjoy the live performances. To this end, we will take the necessary precautions to ensure fans who purchased their tickets through legitimate means will not be denied entry.
Q. I received a ticket from a friend or family member for free or by paying face value, so the name printed on the ticket does not match the name of the ticketholder. Can I still attend the concert?
A. At the present time, there are no restrictions against transferring ownership of a ticket to a friend or family member for the ticket's face value or below, so you will be allowed entry to the concert venue. Please note that when entering the venue, you may be asked for details of how the ticket was acquired (the name of the purchaser, etc.).
Q. I bought a ticket for face value through a ticket resale site, so the name printed on the ticket does not match the name of the ticketholder. Can I still attend the concert?
A. At the present time, there are no restrictions against purchasing a ticket for face value or below, so you will be allowed entry to the concert venue. Please note that when entering the venue, you may be asked for details of how the ticket was acquired (how much you paid for the ticket, etc.).
Q. One person purchased multiple tickets, but is unable to enter the venue at the same time as the other ticketholders, so the name printed on the ticket does not match the name of the ticketholder. Can I still attend the concert?
A. At the present time, there are no restrictions against one person purchasing multiple tickets, so you will be allowed entry to the concert venue. To ensure timely entry to the venue, we ask that all members of a group try to enter at the same time as the ticket purchaser. Please note that when entering the venue, you may be asked for details of your connection or relationship to the ticket purchaser.
Q. What kind of ID should I bring with me?
A. Please bring a photo ID such as a driver's license, passport, resident identification card, or national identification number card. Photocopies will not be accepted. Please ensure that the photo ID you will be presenting is your own and does not belong to another person.
Q. I don't have a suitable photo ID. Can I still attend the concert?
A. To ensure timely entry to the venue, we request that all attendees attempt to obtain a national identification number card or other suitable photo ID. For attendees who are unable to obtain a photo ID, we request that you bring some way of confirming your name and identity. In this case, please note that when entering the venue, you may be asked for details of how your ticket was acquired.
Q. How are ticket sales for prices above face value identified?
A. In order to further prevent ticket scalping, we will not be revealing details of how ticket sales for prices above face value are identified.
